FAQS - Ordering from MintRx
We are headquartered in our Florida location at 1201 US Highway 1, Suite 305C, North Palm Beach, FL 33408.
Yes. Mint is licensed as a community retail pharmacy in the home state of FL. You may also join our mailing list to make sure you’re among the first to know when that happens.
You absolutely can! Our pharmacy is located in North Palm Beach, FL and our client care and the pharmacy is open Monday through Friday from 9 am to 5 pm EST. Client care is available Saturday from 9 am to 12 pm EST; a pharmacist is on-call. (closed Sundays). You can call us toll-free at 866-855-6468. You’re also welcome to email the pharmacy directly at firstname.lastname@example.org and a pharmacy team member will get right back to you. Please do not include any personal health information or any other sensitive information in your email.
Mint Pharmacy and Skin Clinic is the name of our brick and mortar locations and of our business as a whole. We use the name MintRx "for short."
We are able to accept Visa and Mastercard at this time. You can also call to place an order at 866-855-6468.
About Ordering With My MintRx Account Online
Because MintRx is the eCommerce retail store for Mint Pharmacy and Skin Clinic, a licensed pharmacy, we need to have a record of your contact information and medication history in order to dispense prescription products to you.
Simple! Just scroll to the bottom (footer) of any page and click on "Registration or Login" under "Quick Links" in the left-hand column. (Use the “Forgot Password?” link if you need a reminder sent to your email address.) Once you’re logged in, you’ll be able to change your email address, password, shipping information, and other profile details.
After you make your purchase, you will be prompted to complete a secure medical intake form. You MUST fill out this secure form and follow the prompts so that we can process it.
If there’s a problem with your prescription, one of our pharmacy team members will get in contact with you to resolve any issues. Please be sure to provide us with the best phone number to reach you. Possible issues include having too few refills left on your prescription for the quantity in your purchase, a missing prescription, or a fax of the prescription from your doctor that is blurry or illegible. We will always work with you to try to fix any issues and fulfill your order as quickly as possible. If you don’t have a current prescription from your physician for a prescription product, you will need to get one before we are able to fulfill your order. Some of the Rx products on our website are available with an online medical consult in which you may request a prescription. A physician will review your medical information and if approved, your prescription will be fulfilled. If the option for a medical consult is available you will see a drop-down menu on the product page asking if you need a prescription. Please refer to the image below to see what the choice looks like:
MintRx uses a simple three-step process to get your order to your door if you already have a physician’s prescription.
- Step 1. PURCHASE the product you want, ordering much like you would any other product online. If you’ve never ordered with us before, you’ll be prompted to create a secure account and patient profile before you complete your order. You will be asked whether you, another pharmacy or your physician has your prescription. You have several options to provide us the prescription:
- Provide your pharmacy or physician's full contact information and your permission to contact your physician or authorization to transfer your prescription from your pharmacy to MintRx.
- Ask your physician to call in the prescription to our pharmacists at 866-855-6468 or fax it to 561-619-5169.
- Mail the original copy of your prescription, if you have it, to our facility at Mint Pharmacy and Skin Clinic, 1201 US Highway 1, Suite 305C, North Palm Beach, FL 33408. Please be aware that mailing your prescription will add extra processing time to your order.
- You are welcome to submit a scan or photo of your prescription as an attachment to your patient medication profile for information purposes only. However, our pharmacists will need to contact your physician to verify and approve the prescription before we are able to dispense your prescription products.
- Step 2. You will receive a receipt for your purchase at the email address you used for your account. For future orders of the same product, you may log into your account and select the option to refill your prescription. Instruction can be found on this page: Refills.
- Step 3. Once you have PURCHASED your order, CREATED your patient medication profile, and SENT us your prescription or given us your physician or pharmacy’s contact information to have it transferred, our pharmacists will review your completed profile and prescription, and your order will be shipped within 1-3 days of approval. You will receive a shipping confirmation email with a tracking number when your order is complete.
You can mail the original copy of your prescription, if you have it, to our facility at Mint Pharmacy and Skin Clinic, 1201 US Highway 1, Suite 305C, North Palm Beach, FL 33408. Please be aware that mailing your prescription will add extra processing time to your order.
Your physician can call in your prescription to our pharmacists at 561-331-6388 or fax it to 561-619-5169. You can also give us your physician’s name and contact information, and our pharmacists can reach out to them directly.
You are welcome to submit a scan or photo of your subscription as an attachment to your patient medication profile for information purposes only. However, our pharmacists will need to contact your physician to verify and approve the prescription before we are able to dispense your prescription products.
If another pharmacy has your prescription, you can provide us with their contact information on your secure medical intake form and authorize a legal transfer of your prescription to our pharmacy. We’ll take care of it from there!
Faxing, scanning/photographing, or emailing a prescription creates multiple copies of the prescription while allowing the patient to retain the original copy. This means that it would be possible to get the prescription filled in more than one place at once. For this reason, most states forbid pharmacies from accepting anything but the original, hard copy of the prescription from patients in order to prevent fraud. Because we are licensed in 46 states and are seeking licensure in all 50, we are committed to upholding the highest standards and have made it our policy not to fulfill prescriptions from copies of original prescriptions provided by patients, even in the few states that still allow it. You are welcome to attach a scan or image of your prescription to your patient medication profile for informational purposes only, but our pharmacists will need to contact your physician to get the prescription verified and approved before we can dispense your prescription to you.
In order to get your prescription products shipped as quickly as possible, we recommend having your physician call in your prescription to our pharmacists at 866-855-6468 or fax it to 561-619-5169.
We take your privacy very seriously and are careful to ensure that all our processes are HIPAA- and HITECH-compliant.
In order to get the information we need to complete your order, Mint Pharmacy will transmit a link to a secure medical intake form that you will be required to complete. Our form uses SSL encryption and is accessed via HTTPS 100% of the time for all users. SSL (Secure Sockets Layer) is the standard for ensuring data is encrypted when being sent to a web server from a browser. In addition, our highly available, cloud-based, and secure medical intake form hosting environment uses Microsoft Azure and is both BAA (HIPAA) and PCI (DSS) level 1 compliant.
About Shipping, Returns, and Order Status
We cannot accept returns or cancellations on any prescription products. If your order is damaged in the shipping process, keep all packing and shipping materials so that you can file a claim with the shipping provider.
Under most circumstances, we are able to accept returns and cancellations for non-prescription products. Returned products must be unopened and in the original packaging, and must be mailed back with any paperwork that was included in the package we shipped to you. To initiate a return, please contact our Client Care team at ClientCare@mintrxpharmacy.com or by phone toll-free at 866-855-6468.
If you have questions about a missing or damaged order, or about how to file a claim, our Client Care team is always happy to help you. For any other concerns, please review our complete Cancellation and Return Policy.
When you check out, you will be able to select your preferred shipping method, either via USPS (Priority or First Class) or via UPS (Standard Ground, Expedited Two-Day, or Overnight). Typically, USPS arrives within 3-5 business days from the time the order is fulfilled. UPS Standard typically arrives 5-7 days from the time the order is fulfilled.
Once your prescription is approved, your order will be fulfilled and shipped. Under most circumstances, your order will be shipped within 1-3 business days.
We can! Mint Pharmacy is licensed in 46 states and with our partner pharmacy our products ship to all 50 states and Washington DC.
Yes. We're able to ship non-prescription products to you anywhere in the U.S., so please take a look around at our top-rated offering of physician-grade skin care, hair regrowth and natural, organic products such as full-spectrum hemp-CBD oil. Let us keep you and your family in Mint condition!
No, we are only able to ship within the United States in the states where our pharmacy is licensed. We cannot send your prescription order to a private shipping company—they cannot accept prescription products and will reject it, destroy it, or return it to us.
Simple. Just click the “Log In” link at the top right-hand corner of this site and log in to your member account. In the green box to the left side of your Account Dashboard, you’ll see “My Orders” as one of the options. Click there to view your orders and their statuses.
We recommend that you allow 5-7 days for your prescription to reach us and get entered into our system. Under normal circumstances, once we’ve received and verified your prescription, your order will be shipped within 1-3 business days. If it’s been more than 10 days from the day you mailed it, and you have not received a shipping confirmation email nor seen your order status change in your account, please call our Client Care team at 866-855-6468, open a live chat with a representative, or email ClientCare@mintrxpharmacy.com.
If your prescription has gotten lost in the mail, we will need to speak with your physician to get a new prescription authorized.
We can only dispense the amount or number of products prescribed by your physician. Please check with your doctor when you receive the prescription that you understand how much you’ll be able to order, and how many refills are authorized.
Yes. We are a national mail order pharmacy and online pharmacy. Our products ship to all 50 states and Washington DC. We provide easy access and affordable prices for prescription men's and women's products. Our offering includes ED meds, Generic Propecia (Finasteride) for men's hair regrowth, herpes Rx treatments, birth control pills, acne treatment, estrogen hormone therapy, Rx pain cream , and the first female "Viagra," Lady V.