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HIPAA Compliance

Offer to Counsel

If you need assistance or have questions regarding a prescription or any other medication, please contact us at or at 866-855-6468 during store counseling hours (Mon-Fri, 9am-5pm, Eastern). Please do not share confidential information (such as your date of birth, social security number, or similar information) via email.

Health Insurance Portability & Accountability Act (HIPAA)

Mint Pharmacy is wholly committed to protecting your privacy. As a healthcare provider, we understand the value of your trust and take seriously our obligation to maintain that trust. This policy discloses our information use and policies and procedures in detail. Please read it to learn more about how we protect the information we collect and to find out how you can limit the information about you that is shared. If Mint Pharmacy should change its information practices, we will share notice of any material changes via our website. 

Strict Security Measures

MintRx is dedicated to data security and we’ve established strict security standards and procedures to prevent unauthorized access to patient information. We maintain physical, electronic, and procedural safeguards that comply with federal standards regarding protected patient health information.

Uses and Disclosures of Health Information

MintRx will use your protected health information to evaluate your request(s) for specific treatment(s), to obtain payment for treatment, for administrative purposes, and to assess the quality of care you receive. We may use or disclose identifiable health information about you without your authorization for public health purposes, for auditing purposes, or for reporting purposes to governing state agencies. In any other situation, we will ask for your written authorization to disclose information. Of course, you may revoke that authorization later to stop any further uses or disclosures.

Please be advised that MintRx may change this policy at any time. If we do, we will alert you on our website at MintRx.MD/alerts. You may also request a copy of our legal policies at any time by emailing

Individual Rights

In most cases, you have the right to look at or get a copy of health information that we have in your file ad use to make decisions about your care. You also have the right to receive a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or related administrative purposes. If you notice that information in your record is incorrect or if important information seems to be missing, you have the right to request that we correct what we have on file or add the missing information to that file. We will take precautions to prevent inappropriate or non-essential use or distribution of patient information when transmitted via the Internet and while the pharmacy possesses such information. You may request in writing that we not use or disclose your information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law, or in emergencies. We will consider your request; please note, we are not legally required to accept it.


If you are concerned that we have violated your privacy rights or if you disagree with a decision we made about access or correction to your record, please email us your contact details at so that an authorized member of our team may call you to get the revised data we’ll need to make any corrections. Please do not share confidential patient or health information through email.

You may also send a written complaint to the U.S. Department of Health and Human Services. The person listed below can provide you with the appropriate address upon request. If you decide to contact the undersigned person with a complaint, or if you send a written complaint to the U. S. Department of Health and Human Services, you will not suffer any retaliation.

Our Legal Duty

We are required by law to protect the privacy of your information, provide this notice of our information practices, and follow the information practices that are described in this notice.

If you have any questions or complaints, please contact Pharmacist-in-Charge John Barron at 866-855-6468. Complaints against the practice of pharmacy may be filed with the:

Department of Health, Board of Pharmacy, 4052 Bald Cypress Way, Bin C-04, Tallahassee, FL 32399-3258, 850-488-0595